1. Free Shipping Service

RetroWorker offers complimentary worldwide shipping for all orders with no minimum purchase requirement. All parcels are dispatched from China.

2. Estimated Delivery Time

Registered Airmail

  • Europe: 1–3 weeks
  • North America (U.S.): 15–25 days
  • North America (excluding U.S.): 2–4 weeks
  • South America: 2–4 weeks
  • Asia: 1–3 weeks
  • Oceania: 1–2 weeks
  • Africa: 2–4 weeks

SF Express

  • Chinese Mainland: 1–3 business days
  • Hong Kong SAR: 2–3 business days
  • Macao SAR: 2–3 business days
  • Taiwan Region: 6–8 business days

Important Note: While we strictly adhere to the above delivery schedules, occasional delays may occur due to uncontrollable factors, including extreme weather conditions, public holidays, customs clearance holds, and carrier operational issues. We appreciate your understanding and patience in such circumstances.

3. EU Customers Import Policy Update (Effective July 1, 2026)

The European Council has issued new customs regulations applicable to low-value imported goods. Starting July 1, 2026, the duty exemption for parcels valued below €150 will be officially abolished.

During the transitional period from July 1, 2026 to July 1, 2028, all low-value shipments entering the EU will be subject to a temporary fixed customs duty of €3 per tariff category. This flat-rate duty is not applicable to orders valued at €150 or above, which will be taxed according to the official EU Common Customs Tariff based on product category and declared customs value.

In preparation for the new policy, our authorized logistics partner began implementing the €3 per-category customs charge for EU-bound shipments on June 22, 2026. To ensure smooth customs clearance, a flat import processing fee of US$3.50 per parcel will be applied to all EU orders. This fee is collected by our logistics partner and fully remitted to official EU customs authorities.

Please contact our customer support team if you have any questions regarding the updated EU import rules. Thank you for your understanding and support.

4. Shipping Delay Notice for Middle East & Africa

Effective March 2026, ongoing regional conflicts have impacted international logistics networks, leading to unstable shipping services to the following regions and countries: Kuwait, Bahrain, Qatar, Oman, Israel, Saudi Arabia, the United Arab Emirates, Kenya, Nigeria, Ghana, Angola, Morocco, Tanzania, Rwanda, and Uganda.

Delivery timelines for the above destinations cannot be guaranteed during this period. We sincerely apologize for any inconvenience caused and greatly appreciate your understanding.

5. Updated Import Fees for Romania & EU (Effective 2026)

Additional Romania Import Fee (Effective January 1, 2026)

Pursuant to Romanian Government Law No. 239 issued on December 15, 2025, all sub-€150 parcels imported into Romania from non-EU countries are subject to a statutory fixed handling fee of 25 RON per parcel.

To guarantee successful customs clearance and delivery, our logistics partner will collect and settle this fee to the Romanian National Fiscal Administration (ANAF) on behalf of customers. A supplementary processing fee of US$6 per applicable parcel will be charged for all Romania-bound low-value orders.

For orders with a declared value of €150 or higher, customers may contact our support team after checkout to apply for a refund of the US$6 additional fee. This charge is mandatory under local government regulations and cannot be waived at discretion.

Combined Romania & EU Import Fee (Effective July 1, 2026)

Following the new EU low-value import regulations effective July 1, 2026, parcels under €150 imported into the EU will no longer enjoy duty exemption and will incur a temporary €3 per-category customs fee (approximately US$3.50 per parcel).

For shipments destined for Romania, a combined import handling fee of US$9.50 per parcel will apply to eligible low-value orders, covering both local Romanian administrative fees and EU transitional customs charges. Please feel free to contact our support team for further clarification.

6. Customs Declaration & Import Tax Instructions

For most countries and regions, we will declare parcels as “Gift” with a declared value under US$30 to reduce customers’ customs costs. However, official full-value declaration will be strictly applied to all shipments destined for European Union countries and Mexico. Due to standardized local customs supervision mechanisms, inaccurate declaration values may result in customs holds, delivery delays, administrative fines, or package rejection.

Under normal circumstances, customers are not required to pay additional import duties or taxes upon receipt. If your country enforces strict customs inspection rules, please notify us of your specific declaration requirements in advance. We will fully comply with your instructions to minimize customs-related issues.

7. EU Customer VAT Policy

To ensure full regulatory compliance and pricing transparency for EU customers, the standardized VAT policy is specified as follows:

  • VAT Collection Rules: Value Added Tax is collected at checkout for all orders shipped to EU member states, in compliance with official EU fiscal regulations, simplifying the customs clearance and receiving process for customers.
  • Applicable VAT Rates: VAT rates vary by destination country within the EU, with standard rates ranging approximately from 17% to 27%.
  • Final Pricing Display: All checkout prices are final and include the corresponding VAT charges calculated based on your shipping country.
  • Exemptions & Refunds: Eligible business purchases or tax-exempt transactions may qualify for VAT exemption or refund. Please contact our customer service team for professional guidance on required documents and application procedures.
  • Responsibility Statement: RetroWorker undertakes the full responsibility of collecting and remitting VAT to official EU tax authorities in accordance with local laws. Customers shall ensure the accuracy of shipping information and promptly notify us of any special VAT processing requirements.

8. Exclusive Shipping Policy for Mexico Customers

  • Import Duty Rule: Effective January 1, 2025, Mexican customs regulations stipulate a 33.5% import duty on all imported goods valued below US$2,500. This rule does not apply to shipments originating from the United States or Canada.
  • Mandatory Customs Information: All parcels delivered to Mexico must include the recipient’s valid RFC (Federal Taxpayer Registry Number) or CURP (Unique Population Registry Code). Missing or incorrect tax identification information will lead to customs detention, delivery failure, package return or destruction, and potential administrative penalties.
  • Important Reminder: Please double-check your RFC/CURP information before submitting orders. We do not issue refunds for delivery failures caused by invalid or incorrect recipient tax information.

9. Shipping Address Accuracy

Customers shall provide accurate, complete and valid shipping addresses to avoid delivery delays, loss or misdelivery. RetroWorker assumes no responsibility for delivery failures resulting from incorrect or incomplete customer-provided address information.

10. Order Processing Timeline

All orders are normally processed within 1–3 business days after successful payment verification. Processing time may be moderately extended during peak shopping seasons, promotional events or holidays. Once your order is dispatched, you will receive an official confirmation email containing tracking numbers and logistics details.

11. Order Modification & Cancellation Rules

If you need to modify or cancel your order, please submit your request to our customer support team at the earliest opportunity. We will make every effort to accommodate valid requests; however, modifications or cancellations are not guaranteed for orders that have already been processed, packed or shipped.

12. After-Sales Handling for Shipping Issues

For damaged parcels, missing items or any other shipping-related problems, please contact our customer support team within 30 calendar days after receiving your order. We will provide targeted solutions and professional after-sales support to resolve your issues efficiently.

13. Contact Information

If you have any questions, doubts or special requests regarding our shipping policy, order status, customs charges or logistics services, please feel free to contact our customer support team. We are committed to providing transparent, efficient and reliable support to ensure a pleasant shopping experience for all customers.