Returns and Refunds Policy

Thank you for shopping with RetroWorker Store. Should you not be fully satisfied with your purchase, our team is on hand to assist you.

We offer a 30-day refund policy for all eligible products, calculated from the date of original purchase.

Custom-Made Products

Custom-made items, including modified consoles, custom repairs, custom prints and other bespoke services, are non-returnable and non-cancellable once an order is placed. These products are tailor-made to individual customer specifications and cannot be resold as standard inventory.

Repair Service Cancellation Terms

You may cancel a repair service request within 14 days of placing your order. If you request us to commence repair work within this 14-day cancellation window, you will be liable for all service fees incurred for work completed prior to your cancellation.

Refund Adjustment Terms

When returning products for a refund, the final refund amount may be adjusted to cover restocking, refurbishment or resale costs if the item meets any of the following conditions:

1. The product is returned without its original packaging;

2. The product shows signs of use or accidental damage.

Shipping Charges

Customers are solely responsible for all shipping costs, including both the initial delivery charge to receive your order and the return shipping fee for any returned items.

Damaged Goods

If you receive a damaged or faulty product, please contact our support team immediately to resolve the issue.

Digital Products

No refunds will be issued for digital products once an order has been confirmed and the product has been delivered or made available for download.

If you encounter any issues with receiving or downloading your digital products, please reach out to our support team for assistance.

Contact Us

For any enquiries regarding our Returns and Refunds Policy, please contact our support team at: support@retroworker.com